Our all products are delivered at the Republic of Korea.
The delivery is completed usually in 5~14 days.
However, The delivery date may change depending on the country, product inventory, customs, and other factors. So, our exact delivery time cannot be guaranteed.
If occur a delay in the delivery, we will contact you at email on the order form.
The total price of your order does not include duties and taxes.
Please note customers will be responsible for paying the required duties & taxes upon delivery and the carrier can ship after confirming the payment of duties and taxes.
We recommend checking with your local customs office for more information on import taxes, customs duties, and handling fees.
Whether you will be charged with duties and taxes or not depends on your shipping address.
The duties and taxes are regulated by destination countries.
It is based on the customs law of the country where you receive the product.
If you reject the pay for tariffs and tax, it is returned back to KOREA and you have to pay for fees (shipping fee, other fees and etc) yourself
The invoice amount submitted for customs clearance cannot be adjusted.
Exchange/refund requests can within 7 days after delivery.
Only products that are not damaged, not worn or washed are available
If the product smells like cosmetics or perfumes, it may not be able to return the product as it is considered to be worn.
Exchange/refund caused by a change of buyer's will, we may charge you a handling fee and the buyer is responsible for the shipping fee back and forth.
All extra costs (import duties, taxes, customs clearance and etc.) are deducted from return values.
We are not responsible for any lost or stolen merchandise that occurs during return shipping.
Contact us by Q&A board stating the subject as below with the items you want to get a refund for. EX) [Request the return] 1234756_DI_123456
After receiving a confirmation email from one of our assistants, please send the package to our location as directed. Notice: Please note that all expenses incurred by not confirming the following matters are borne by the customer.
Unconfirmed packages won't be available for refund. Please make sure to send us a return request by Q&A board before sending the package.
If the product requested for return differs in actual return product and quantity, the return process will be holding
When arrived the product at us and we will contact you at the email address you created at the time of order.
The refund process will be completed within 7 days If you cannot check the refund amount, Please contact to PG. There is a difference for each PG you paid from the refund approval to the refund completion.
Only the size and color of the selected product can be changed before delivery. However, in this case of the exchange the delivery may be delayed.
If you want an exchange after receiving the product, please write the title below in the same way as the return and leave it on the Q&A board.
EX) [Request the exchange] order number: 1234756_DI_123456
After receiving the product, exchange because of a change of mind is not possible except for defective products